If you browse my work, you’ll notice that a lot of the demand generation techniques I’ve used successfully have a few features in common.

  1. Provocative
  2. Humorous
  3. To The Point

The reason for this is simple: decision-makers and VITOs are inundated with poorly targeted marketing campaigns and sales offers.

Think about the last time you received a cold call from someone who had no clue what your needs were.

Then think about the last bland, boring piece of spam or junk mail that you picked up and thought “Wow, they really wasted 50 cents on that.  I’m not even in their target market.”

Both cold calling and direct mail blasts are an example of what I call Net Fishing.  You cast the net far and wide and haul in a bunch of random fish.  Then you pick the ones you want and throw the rest back in the water.  This is a very inefficient way of marketing any kind of large, complex enterprise solution.  What ends up happening?  The same little fishies jump into your net every time, while the whales happily swim free.  And let me tell you something — you want to land a whale, not a bunch of guppies and the occasional carp.

On the other hand, Spear Fishing takes the point of view that there are a limited number of companies that are worth going after — only a few whales worth hunting.   They need to be studied.  Understood.  Analyzed.  And once you know the spot on the underbelly where that ONE single whale is most vulnerable, then you craft a highly targeted and precise marketing spear intended to hit that whale and make an impact.

Let me give you a few examples of well-crafted marketing spears:

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My friend Marco Marini posted an excellent article on his Blog at ClickMail Marketing.  Here’s a copy of the email he received:

Hi Marco Marini,  I’m writing to tell you that we’re just putting the finishing touches on your order # X55555. It looks terrific and will be on its way to you very soon. I’ll be sending you an email to let you know when it ships.

FYI, you can check your order status, view, share or re-order your PhotoBooks anytime at MyBookshelf.

Talk to you soon,

Frank
MyPublisher Service Team
frank@mypublisher.com

Read more about why a timely and personal email can make the difference between good customer service and awesome customer service.

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How to Motivate Your Employees

By Nick | Filed in Opinions

from wikiHow – The How to Manual That You Can Edit

If you want to build a ship, don’t herd people together to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea. – Antoine de St-Exupéry

Got the impression your workforce is lacking that spark of energy? It’s never a bad to time to motivate employees and to get the best possible performance from them. Not only does it improve performance but job satisfaction will also be increased amongst motivated employees, including you.
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Breaking Up

By Nick | Filed in Opinions

I originally posted this here in 2008.  After re-reading it, I liked it so much I decided to repost it on www.nickezzo.com.  Enjoy!

* * *

A few years ago, I broke up with my wireless carrier.

We had five fantastic years together. Oh, the minutes we used spend, just talking! But like all good things, it had to end sometime.breaking-up

Due to an extensive travel schedule, I had exceeded my plan minutes two months in a row, and my normal $59.99 plan suddenly became a $280 plan. Ouch.

So I paid my bill and promptly switched carriers. And with my new wireless provider, I got more minutes for about the same price.

Do you think my wireless provider even cared that I broke up the relationship? How about… Nope.

No call. No card. Nothing.

Here’s my point —  if my provider had proactively reached out to me before I walked out, I would have stayed.

Imagine:

“Good morning, Mr. Ezzo, this is ____ wireless calling. I notice you have exceeded your plan minutes for the last two months, and I’d like to upgrade your account to a plan that better fits you.”

The call never came.

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Don’t Forget the Holiday Greetings

By Nick | Filed in About Me
Don't send me this.

Don't send me this.

With the holidays coming up, don’t miss an opportunity to get in front of your customers and prospects by sending a holiday gift or card.

Here’s a tip: go out on a limb and do something memorable and/or fun.  Don’t send the same bland holiday card my insurance agent sends out (sorry, Shawn).  Send something like a picture of your employees or a bottle of sparkling pomegranate juice.   Just don’t blend into the background of holiday music.

Use your creativity and think of what you’d like to receive, and send that.

Finally, resist the temptation to digitize your signature or to use a signature stamp.  Sign each one personally — your customers can tell.

Just a thought!

Nick

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Fresh from the Oven — Video!

By Nick | Filed in About Me, Portfolio

This week, I fired up Adobe® After Effects® CS3 and cranked out a couple of videos.

    The first one is a 30-second commercial for Volunteer-o-matic™, an Apple iPhone App created by Bjorn Austraat and selling for 99¢ on the App Store.

    Then, while I had the application (and my skills) warmed up, I put together a 2-minute mock interview in which I respond to two specific questions about marketing.  It’s pretty wacky, but it was fun to do.

    Update: Several people have asked about the songs in the videos, so here they are.

    • The Volunteer-o-matic commecical features “You, Me, and the Bourgeoisie” (also known as the App Store song) by The Submarines.
    • The mock interview features “Black Star” by Radiohead and “Standing In The Shower… Thinking” by Jane’s Addiction.

    Enjoy!

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    Personalizing "Big Brother"

    By Nick | Filed in About Me, Portfolio

    big-brother-poster-smallExtreme Web Personalization (a How-To)

    While I was at TuVox, I created quite a few one-of a kind marketing programs.

    One really cool idea was personalizing www.tuvox.com based on the domain name the web visitor is coming from.  That is, the website “morphs” depending on whether the visitor is a (1) prospect, (2) partner, or  (3) competitor.

    NOTE: If you are seeing a little box to the upper right that says “Nick Ezzo welcomes visitors from XYZ”, then you are experiencing basic personalization.  If you see your company logo, you are experiencing targeted personalization.

    At TuVox I took it even further, since I had a library of 350+ demo audio recordings created for our prospects.  In addition to the logo, these visitors get a little audio player that demonstrates what their system would sound like with TuVox.  That is what I refer to as extreme personalization.

    All of this is done without the visitor giving up any information or filling out a form.

    The reaction I get from most people is “how the heck did you do that?”

    How it’s done

    This level of personalization is accomplished using a database that resolves a visitor’s IP address to their domain name, which is typically their company name.  The database I use actually has the company name, like this:

    192.168.10.10 –> xyzcompany.com –> XYZ Enterprises, Inc.

    Then the company name is used to pull information out of a home-grown MySQL database.

    The fields in the table control things like which type of page to show (prospect.html, partner.html, competitor.html) and whether a company logo or audio file should be used.

    The results

    When web personalization is done well, most people have a positive reaction.  It makes the website more memorable, and enables work to get done faster.  The responses I received were overwhelmingly positive.

    To be fair, I was contacted by two companies that asked me to take their logo off my site.  I don’t think they grasped that only visitors from their domain would see that page.  Two out of 350 isn’t bad, right?

    So let’s hear it for Big Brother.

    By the way, if you are reading this article, I have already received an email telling me that you are on my site.

    - Nick

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    Getting to VITO

    By Nick | Filed in About Me

    getting-to-vitoIn the book “Getting to VITO (The Very Important Top Officer)“, Anthony Parinello describes the 10 steps to get the attention of key decision makers.

    Awhile back, I created a demand generation campaign to get the attention of 50 decision makers at 50 insurance companies.

    Here is what I did  [view here]:

    1. I called the 50 top property and casualty insurance companies in the US and recorded what the caller experience sounded like.  As you can imagine, many of these were pretty bad.
    2. I posted all 50 recordings on a landing page, and sent the link to 50 VITOs at 50 companies.
    3. I watched the fireworks as these CEOs and VPs clicked — first on their own recordings, then on their competitors recordings.
    4. Once I knew who their top competitors were, the inside sales team sent  emails and made phone follow-ups:  “you want to sound better than X and Y, don’t you?”

    The results:

    Once we qualified out some of the smaller accounts, we booked more than a dozen meetings with insurance companies in North America.

    Let’s hear it for VITO!

    [view here]

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    7 Steps To Get Hired — Fast!

    By Nick | Filed in About Me, Job Search

    nerf-nite-finder

    Techniques That Cost Less Than $100 Total

    Having spent exactly three weeks looking for my next opportunity, I’d like to share some tips & tricks on how to get your next job.   It’s not magic; you just have to understand how to take the Web 2.0 pieces and assemble them into a job hunting machine.

    The secret is this: approach your job search like a marketing campaign.

    Guess what you’re marketing: yourself.

    By the way, since I am a marketing dweeb professional I can get away with antics like sending Nerf™ pistols to people.

    Here’s what I did: Read the remainder of this entry »

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    Recent Articles

    By Nick | Filed in About Me
    Steve Pollock, Ashok Khosla, and Nick Ezzo
    Steve Pollock/Ashok Khosla/Nick Ezzo in Entrepreneur Magazine Dec 2008

    Although there is a link at the top of the page that clearly says “Articles“, I might as well throw in a gratuitous plug for my articles.

    From my work with TuVox and VisiStat, here are a few of the articles I have written, contributed to, or been quoted in.

    The long-haired guy in the plaid shirt is me.

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