US 8060415 B2: Method for generating sales of a conversational voice response system

Download PDF

View Patent

Method for generating sales of a conversational voice response system
US 8060415 B2
In one aspect, the invention provides a method for generating a sales lead for the sale of a CVR system. The method comprises initiating a call in which a human calls an organization and interacts with an interactive voice response (IVR) system that defines an interface to a database for an organization in order to obtain information from the database; generating a first audio file comprising a recording of the interaction; generating a second audio file comprising a recording of an interaction of the caller with a CVR system in order to obtain the same information from the database; presenting the first and second audio files to a decision maker in the organization who has some influence on a decision to purchase the CVR system; tracking when the decision maker accesses the audio files; and initiating contact with the decision maker once access of the audio files is established.
Patent Drawing
Patent Drawing


Publication number US8060415 B2
Publication type Grant
Application number US 11/468,704
Publication date Nov 15, 2011
Filing date Aug 30, 2006
Priority date Aug 30, 2006
Also published as US8504439US20080059320
Inventors Nicholas Anthony Ezzo
Original Assignee Tuvox, Inc.
Export Citation BiBTeXEndNoteRefMan
Patent Citations (4), Non-Patent Citations (1), Classifications (14),Legal Events (3)
External Links: USPTOUSPTO AssignmentEspacenet