Nick Ezzo » good example of customer service http://www.nickezzo.com Web Marketing and Hands-On Demand Generation for Innovative Companies Mon, 16 Jan 2012 06:09:06 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 A Brilliant Example of Email Done Right http://www.nickezzo.com/a-brilliant-example-of-a-transactional-email-done-right/ http://www.nickezzo.com/a-brilliant-example-of-a-transactional-email-done-right/#comments Thu, 14 Jan 2010 04:13:27 +0000 Nick http://www.nickezzo.com/?p=560 My friend Marco Marini posted an excellent article on his Blog at ClickMail Marketing.  Here’s a copy of the email he received:

Hi Marco Marini,  I’m writing to tell you that we’re just putting the finishing touches on your order # X55555. It looks terrific and will be on its way to you very soon. I’ll be sending you an email to let you know when it ships.

FYI, you can check your order status, view, share or re-order your PhotoBooks anytime at MyBookshelf.

Talk to you soon,

Frank
MyPublisher Service Team
frank@mypublisher.com

Read more about why a timely and personal email can make the difference between good customer service and awesome customer service.

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